1. What are wax melts?

• Wax melts are scented pieces of wax without a wick. They are designed to be melted in a wax warmer, releasing their fragrance into the air.

2. How do wax melts work?

• Wax melts are placed in a wax warmer, which heats the wax, causing it to melt and release. The wax warmer can be electric or you can use a tea light.

3. What materials are used to make your wax melts?

• We use coconut tart wax and quality concentrated fragrance oils to create our wax melts.

4. Are your wax melts safe to use?

• Yes, our wax melts are safe to use when used as directed. Always follow the instructions provided with your wax warmer. In addition, always follow the warning label provided with each pack of wax melts.

5. What are the benefits to using wax melts?

• Wax melts offer a flameless option for home fragrance, making them a safer alternative to candles. They also provide a stronger and longer-lasting scent.

6. How do I use wax melts?

• Place one or more wax melts (depending on the size), in the dish of your wax warmer. Turn on the warmer or light the tea light, depending on the type of warmer you have. Enjoy the fragrance as the wax melts.

7. How long do wax melts last?

• The duration of the fragrance depends on the size of the wax melt and the strength of the scent. On average, a wax melt can last anywhere from 8 to 12 hours of continuous use.

8. How do I change/clean the wax in my warmer?

• One way is to allow the wax to cool and harden. You can then pop it out using a butter knife. Another way is to grab at least two cotton balls and drop them into the liquid wax. Use more if necessary to clean up the remaining. You can also do this with paper towel.
• If you're changing to a different scent, ensure the wax warmer dish is clean and free from the previous scent. This can be done by the cleaning the wax warmer dish with warm, soapy water and drying thoroughly before the next use.

9. Can I leave my wax warmer on overnight?

• It’s not recommended to leave your wax warmer on unattended or overnight. Always follow the safety guidelines provided with your wax warmer.

10. Can I use wax melts without a warmer?

• Wax melts are specifically designed to be used with a warmer. Without a warmer, they will not melt properly or release their fragrance.

11. What is your return policy?

• We want you to be completely satisfied with your purchase. Please refer to our return policy for information on returns and exchanges.

12. How can I contact customer support?

• You can reach our customer support team by emailing jai@jaicocandles.com or using the contact form on our website. We strive to respond to inquiries within 24 hours.