1. How long do your candles burn?

• The burn time varies depending on the size and type of the candle. On each product page, you'll find an estimated burn time. Proper care, such as trimming the wick, can also extend the burn time.

2. What is the best way to care for my candle(s)?

• To ensure an optimal burn and maximize the life of your candle, keep the wick trimmed to 1/4 inch, and avoid burning for more than 4 hours at a time. Store candles in a cool, dry place away from direct sunlight.

3. Are your candles safe for children and pets?

• Our candles are generally safe, but we recommend keeping them out of reach of pets and children. Always follow the safety instructions provided with each candle.

4. What material are used to make your candles?

• We use a 50/50 blend of soy and coconut wax and quality concentrated fragrance oils to curate our candles. Our wicks are made from the CDN series - A flat braided cotton wick for a clean and even burn. CDN wicks curl at a 30° angle.

5. Do you offer wholesale or custom/personalized candles?

• At the moment, no. But in the near future we would scale our business to accept and process wholesale orders.

6. Can I return or exchange a candle?

• We want you to be completely satisfied with your purchase. Please refer to our return policy for information on returns and exchanges.

7. How can I contact customer support?

• You can reach our customer support team by emailing jai@jaicocandles.com or using the contact form on our website. We strive to respond to inquiries within 24 hours.